Firewall Configuration & CodeMeter Licensing

Table of contents

• Firewall configuration
• Troubleshooting connection issues
• Contacting support

If you are having trouble understanding the language in this document, please reference the Glossary.

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Firewall configuration

The following servers and network ports must be accessible for SOS systems to function properly:

Essential services 

1. Dataset download server: ftp.sos.noaa.gov (137.75.88.43)
2. Hi-Resolution Dataset server: public.sos.noaa.gov (137.75.88.60)

CodeMeter license servers

1. cmtime.codemeter.de (94.134.212.198)
2. cmtime.codemeter.us (50.223.176.245)
3. cmtime.codemeter.com (213.221.108.9)

TeamViewer service

1. Port 5938 on your SOS machine
2. *.teamviewer.com on your firewall

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Troubleshooting CodeMeter issues

If you encounter the error "No valid SOS key was found," or your software is stuck on the small, square image of the SOS globe as it starts up: 

1. All CodeMeter license servers are accessible.
2. Your network's DNS configuration is properly configured if you have a custom DNS.

3. The CodeMeter license dongle is plugged into your machine.

   a. You may also try connecting the dongle to a different USB port in your machine, as the current port may have failed.

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Contacting support

If issues persist after trying these solutions, contact SOS support at [e-mail] with the following information:

• SOS version number
• iPad app version number
• iOS version
• Detailed description of the issue
• Screenshots if applicable
• Steps already attempted to resolve the issue

For urgent hardware issues:

• Document specific error messages
• Provide system specifications
• Include recent system changes
• Prepare TeamViewer access capability (if available)